Privacy Policy

How we protect and handle your information

Effective Date: January 15, 2025 | Last Updated: February 12, 2025

Who We Are

Twinklevolt operates as a specialized manual software testing and validation service provider based in Thailand. We help businesses ensure their software works correctly before it reaches users. When you work with us or visit our website, we collect certain information to provide our services effectively.

Our business address is Long Had Bangsaen Soi 4, Saen Suk, Chon Buri District, Chon Buri 20130, Thailand. You can reach us at +6642221960 or support@twinklevolt for any privacy-related questions.

Information We Collect

We collect information in several ways when you interact with our services:

Information You Give Us Directly

  • Contact details like your name, email, phone number, and company information
  • Project specifications and software testing requirements
  • Communication records including emails, calls, and meeting notes
  • Payment information and billing details

Information We Collect Automatically

  • Website usage data including pages visited and time spent
  • Technical information like IP address, browser type, and device details
  • Cookies and similar tracking technologies for website functionality

We don't collect sensitive personal data unless specifically required for a testing project and with your explicit consent.

How We Use Your Information

Your information helps us deliver quality testing services and maintain professional relationships:

  • Providing manual software testing and validation services
  • Communicating about projects, timelines, and deliverables
  • Processing payments and maintaining billing records
  • Improving our services based on feedback and usage patterns
  • Sending relevant updates about our testing capabilities
  • Complying with legal requirements and business obligations

We use your information only for legitimate business purposes directly related to our testing services. We don't sell personal information to third parties or use it for unrelated marketing.

Information Sharing and Disclosure

We share your information only when necessary for business operations or legal compliance:

Service Providers

We work with trusted partners who help us deliver services, including payment processors, cloud storage providers, and communication tools. These partners access only the information needed for their specific functions.

Legal Requirements

We may disclose information when required by Thai law, court orders, or government requests. We'll notify you when possible unless legally prohibited.

Business Transfers

If Twinklevolt merges with another company or transfers ownership, your information may be included in the transaction. We'll notify you of any ownership changes that affect your data.

We never sell your personal information for marketing purposes or share it with unrelated third parties without your consent.

Your Privacy Rights

Under Thai data protection laws and our commitment to privacy, you have several rights regarding your personal information:

Access and Portability

Request copies of the personal information we hold about you. We'll provide this in a commonly used electronic format when possible.

Correction and Updates

Ask us to correct or update inaccurate information. We want to maintain accurate records for effective service delivery.

Deletion

Request deletion of your personal information when it's no longer needed for our services or legal requirements.

Processing Limitations

Ask us to limit how we process your information in certain circumstances, such as during dispute resolution.

To exercise these rights, contact us at support@twinklevolt or +6642221960. We'll respond within 30 days and verify your identity before processing requests.

Data Security Measures

We protect your information using multiple security layers appropriate for a software testing business:

  • Encrypted data transmission using industry-standard SSL/TLS protocols
  • Secure cloud storage with access controls and regular backups
  • Employee training on data handling and confidentiality requirements
  • Regular security assessments and system updates
  • Physical security measures at our Chon Buri office location
  • Client project data isolation to prevent cross-contamination

While we implement strong security measures, no system is completely foolproof. We continuously monitor and improve our security practices to protect your information effectively.

Data Retention and Deletion

We keep your information only as long as necessary for legitimate business purposes:

  • Active client data: Maintained throughout our business relationship
  • Project records: Kept for 3 years after project completion for reference
  • Communication logs: Retained for 2 years for service quality purposes
  • Financial records: Maintained for 5 years as required by Thai business law
  • Website usage data: Automatically deleted after 18 months

We regularly review stored information and delete data that's no longer needed. You can request earlier deletion of your information by contacting us directly.

International Data Transfers

Our primary operations are based in Thailand, but we occasionally use international service providers for specific business functions like cloud storage or communication tools.

When we transfer your information outside Thailand, we ensure appropriate safeguards are in place, including contractual protections and security requirements that meet or exceed Thai privacy standards.

We'll notify you if your information will be processed in countries with different privacy laws and explain the protections we've implemented.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve functionality and understand usage patterns:

  • Essential cookies: Required for basic website operation and security
  • Performance cookies: Help us understand which pages are most useful
  • Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for extensive tracking or behavioral advertising.

Updates to This Policy

We update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify active clients by email and post the updated policy on our website.

The effective date at the top of this policy indicates when changes were last made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Privacy Questions and Concerns

If you have questions about this privacy policy or how we handle your information, please contact us:

Email: support@twinklevolt
Phone: +6642221960
Address: Long Had Bangsaen Soi 4, Saen Suk, Chon Buri District, Chon Buri 20130, Thailand

We're committed to addressing your privacy concerns promptly and transparently. Our team will respond to privacy inquiries within 5 business days.